PRIVACY POLICY

ThaCopShop operates this website and store through Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store (“Services”).

By using our Services, you agree to the collection, use, and disclosure of your personal information as outlined below.

What Information We Collect

Depending on how you use our Services, we may collect:

  • Contact Details: Name, shipping/billing address, email, phone number

  • Payment Info: Credit/debit card details, payment method, transaction info

  • Account Info: Username, password, preferences, settings

  • Purchase History: Items viewed, carted, purchased, returned, or exchanged

  • Communications: Any messages or inquiries you send us

  • Device & Usage Info: IP address, browser type, device info, how you interact with the site

How We Collect Information

We collect your information in the following ways:

  • Directly from you when you make a purchase, sign up, or contact us

  • Automatically, through cookies and tracking technologies when you browse

  • Through third-party services, like payment processors or advertising partners

  • Via Shopify, our store platform provider

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide a personalized shopping experience

  • Send you order updates and customer support messages

  • Prevent fraud and secure our Services

  • Send marketing emails and promotional offers (you can opt out anytime)

  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Shopify, for store operation and analytics

  • Service providers, such as payment processors, shipping companies, or IT support

  • Marketing partners, to personalize ads and promotions

  • Third parties, when required by law or when you’ve given consent

  • In a business transfer, such as a sale or merger

Relationship with Shopify

Our website is hosted by Shopify. Shopify may collect and use your data to improve services across all stores on their platform.

To learn more about how Shopify handles your personal information, please visit:
🔗 https://www.shopify.com/legal/privacy

To manage your data rights directly with Shopify, visit:
🔗 https://privacy.shopify.com

Third-Party Links

We may include links to other websites. We are not responsible for their privacy practices or content. Always read their privacy policies separately.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us to have it deleted.

Security & Retention

While we take reasonable measures to secure your data, no system is 100% secure. Please avoid sending sensitive information via unsecured channels.

We retain data as long as needed to fulfill orders, meet legal obligations, and run our business.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletions

  • Receive a copy of your data (portability)

  • Opt out of targeted ads or data sharing

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

International Transfers

We may transfer your data outside your country. If you're located in the UK or EEA, we use legal safeguards such as Standard Contractual Clauses for such transfers.

Klaviyo Integration & Data Use

We use Klaviyo, a third-party marketing platform, to enhance your shopping experience and improve communication with our customers.

By interacting with our store (e.g., signing up for texts, abandoning a cart, or browsing while location services are active), Klaviyo may collect and use certain personal information, including:

  • SMS & Abandoned Cart Notifications:
    If you opt in to receive SMS marketing, we may send you text messages regarding your order status, promotional offers, and abandoned cart reminders. Your phone number will only be used for these communications and will not be sold or shared with outside marketers.

  • Third-Party Data Sharing:
    Klaviyo may use cookies or similar technologies to track user behavior across platforms. This may include sharing anonymized or hashed data with advertising networks or social platforms for purposes like ad targeting, performance analytics, and improving marketing relevance.

  • Location Tracking & Location-Based Services:
    Klaviyo may use IP address, GPS data (if allowed), or browser info to approximate your location. This helps us tailor messaging and offers based on your region or city (e.g., special local promotions or shipping updates). You can disable location services through your device settings.

For more information about how Klaviyo collects and uses data, please visit:
🔗 https://www.klaviyo.com/legal/privacy

You may opt out of Klaviyo-powered communications at any time by replying “STOP” to SMS or by using the unsubscribe link in any email we send.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here with an updated date.

Contact Us

📧 Email: ThaCopShop@gmail.com